Tracking for USA and Canada
Tracking is available on all orders except flat rate Canadian shipments.
Tracking for international orders
International orders shipped with regular service are not trackable once they leave the USA. Express orders (DHL) can be tracked in transit.
Declared value for international order
International shipments will have a declared value for customs purposes. The declared value is the shipping value or amount paid by you.
Limited shipping options to some countries
Due to statistically high non-delivery, there are some countries for which we only offer DHL express shipping to in order to ensure the package is not lost.
Damage to a package and insurance
Once your package leaves our studio, it is the responsibility of the Carrier. Damage caused by the Carrier or by careless opening is not the responsibility of Lillabette. If a package is damaged by the Carrier, we can open a claim. If your package is of high value, you may be able to add additional insurance to it. Contact us if you would like to insure your order or if your package arrived damaged.
If your order is returned to us, we will contact you. The shipping cost on returned orders must be paid before they are sent out again.